Customer Charter
At Ulrick & Short we are totally focused on satisfying the needs of our customer with phosphate free clean label ingredients. Our range of clean label starches include stabilisers, emulsifiers, bakery glazes, fat replacements, fat reductions, batters and coatings.
With this mind we pride ourselves on providing a comprehensive service encompassing a number of important commitments.
- A warm and professional welcome for all your enquiries
- Immediate telephone technical backup
- A dedicated contact to agree and quickly deliver the solution you require
- Samples to arrive within 48 hours of being requested
- Committed resource to help you get the best out of our clean label ingredients including bakery glazes, fat replacements and fat reductions
- Deliveries to be on time in good condition via a professional and friendly service
- Purchase order documentation to be timely and correct
- An agreed minimum stock to be kept for immediate dispatch
- A commitment to regularly deliver new ideas on the use of ourclean label starches
- A continual effort to add value to your business