Customer Charter

At Ulrick & Short we are totally focused on satisfying the needs of our customers. With this mind we pride ourselves on providing a comprehensive service encompassing a number of important commitments.

• A warm and professional welcome for all your enquiries
• Immediate telephone technical backup
• A dedicated contact to agree and quickly deliver the solution you require
• Samples to arrive within 48 hours of being requested
• Committed resource to help you get the best out of
  our ingredients
• Deliveries to be on time in good condition via a professional and friendly service
• Purchase order documentation to be timely and correct
• An agreed minimum stock to be kept for immediate dispatch
• A commitment to regularly deliver new ideas on the use of our ingredients
• A continual effort to add value to your business